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The player had claimed that he did not exceed the maximum bet zakres while the premia was active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. The player państwa asked owo obtain the full history from the casino so that the situation could be further investigated. The player from Romania had used a deposit bonus at an online casino, won a significant amount, and attempted a withdrawal.
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He reached out jest to support but received istotnie assistance and was frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our program and appreciated the player’s cooperation.
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The player from Switzerland has requested a withdrawal less than two weeks prior to submitting this complaint. The player is likely paid but stopped responding to the complaint. The player struggles to withdraw his money as the request is keep getting rejected.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
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